Special/Custom Orders
We require a deposit of 50% on any "special orders" (anything not currently in stock), and we then require the final 50% when that merchandise reaches our warehouse. We can/will delay shipment to our customers if the time frame is reasonable and our warehouse space permits. This would be determined on a case by case basis. Orders that exceed this policy and/or time frame would incur storage charges.

Standard Delivery (DHL, FedEx, UPS)
Standard Delivery orders are shipped via standard ground service, and generally will arrive in 3-5 business days. For even faster delivery we offer Two Business Day Express Service (can be applied to orders placed before 3:00 PM EST Monday through Friday). Those charges can be calculated right on our website when processing your Shopping Cart.

Truck Delivery (R&L Carriers, Roadway Express)
Many large and heavy items are delivered by our Truck Carriers, as indicated in the item description. These items will be shipped by a motor freight carrier and will be unloaded by the driver to the driveway of your home or entryway of your apartment building. A delivery agent will call you to schedule your delivery. Items currently "in stock" are shipped within 1 business days; orders arriving from manufacturers are inspected onsite, repackaged and also are shipped within 1-2 business days. Truck Deliveries are typically made between 8:00 AM and 5:00 PM, Monday through Friday. Truck Delivery charges are based on the weight of the product(s) being shipped (this includes "pallet weight"), and distance. When placing your order through our Internet Customer Service line (877-622-7825), your exact freight charges will be quoted at time of purchase. Orders placed online will have freight charges calculated when processing your Shopping Cart. Important: When accepting freight delivery, you MUST count the number of boxes/pallets you are signing for. You also should make every effort to inspect your items before signing for them. If it is not possible to inspect each item at delivery, make a visual inspection and note any potential damage on the Packing Slip. Note ANY potential damage when you sign (you may also sign "Pending Inspection" to help protect your purchase). This is critical. When accepting delivery from manufacturers, we inspect them in the same way. Then when the Freight Company picks up from us they are contracting to deliver our products, undamaged, to our customers. Should your purchase arrive damaged, that is then the responsibility of the Freight Company, and any/all claims would be submitted to them. "Be Smart"…take a few minutes to make sure your purchase arrives in the same condition that it was when shipped to you.

Returns
All merchandise MUST be returned in original packaging and in "ready to sell" condition. Hilton Head Outdoor Living will help you with missing or damaged freight but is not responsible for missing freight or damaged products due to mishandling by the freight company. All freight claims are the sole responsibility of the customer.

You may return unopened, packaged merchandise within 14 days of purchase. Outdoor furniture, Special Orders and Sale Items are not refundable! 

Restocking Fee
A 20% restocking fee will be applied to all non-defective returns. Shipping charges are nonrefundable.

Change Orders
Once your order has been shipped, a change order cannot be made. If it is a non-stocking item already ordered, a change order cannot be made.